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Digital Products Refund Policy
Since our products are digital goods, they are not eligible for a refund once the order is completed and the product is delivered. We recommend that you read the product descriptions and system requirements carefully before making a purchase.
Exceptions to the No Refund Policy
We understand that there may be exceptions where a refund could be considered:
Defective Product
If the product is defective or doesn't work as described, contact us within 7 days with details and evidence for a possible replacement or refund.
Duplicate Purchase
Accidental duplicate purchases can be refunded within 7 days when proof is provided.
Approved Refunds
Verified refunds are processed to your original payment method within 6–7 working days.
Cancellation Policy
Order Cancellation
As our products are digital and delivered immediately, we do not accept order cancellations once the payment is processed and the product is delivered.
Pre-Order Cancellation
You can cancel pre-orders before product release by contacting our support team with your order details.
How to Request a Refund or Cancellation
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Contact Us
Email support@stereowiz.com or WhatsApp +91 9109747972 with "Refund Request" or "Cancellation Request" in your message.
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Provide Details
Include your order number, purchase email, and a detailed explanation.
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Wait for Review
Our team will respond within 3–5 business days.
Non-Refundable Situations
Change of Mind
Refunds will not be issued for change of mind after purchase completion.
Failure to Read Product Description
Refunds will not be issued if the product doesn't meet expectations due to not reading the description or requirements.
Need Help With a Refund?
Contact our support team with your order details and a clear explanation of your request.
Please review this policy carefully before completing your purchase.