Refund and Cancellation Policy
Thank you for shopping at StereoWiz. We appreciate your business and aim to provide the best products and services. Please read our refund and cancellation policy carefully.
1. Digital Products Refund Policy
Since our products are digital goods, they are not eligible for a refund once the order is completed and the product is delivered. We recommend that you read the product descriptions and system requirements carefully before making a purchase.
2. Exceptions to the No Refund Policy
We understand that there may be exceptions where a refund could be considered:
- Defective Product: If the product you purchased is defective or does not work as described, please contact our support team within 7 days of the purchase date. Provide detailed information about the issue, including screenshots or error messages if applicable. We will review the case and, if confirmed, we will provide a replacement or refund.
- Duplicate Purchase: If you accidentally purchased the same product more than once, please contact us within 7 days of the purchase date with proof of the duplicate purchase, and we will process a refund for the duplicate transaction.
3. Cancellation Policy
- Order Cancellation: As our products are digital and delivered immediately, we do not accept order cancellations once the payment is processed and the product is delivered.
- Pre-Order Cancellation: If you pre-order a digital product, you can cancel the pre-order before the product is released. Please contact our support team with your order details to process the cancellation.
4. How to Request a Refund or Cancellation
To request a refund or cancellation, please follow these steps:
- Contact Us: Send an email to shekhar@engineer.com or WhatsApp to +919109747972 with the subject line “Refund Request” or “Cancellation Request.”
- Provide Details: Include your order number, the email address used for the purchase, and a detailed explanation of the issue or reason for cancellation.
- Wait for Review: Our support team will review your request and respond within 3-5 business days with the outcome and any further instructions.
5. Non-Refundable Situations
- Change of Mind: Refunds will not be issued for change of mind after the purchase is completed.
- Failure to Read Product Description: Refunds will not be issued if the product does not meet your expectations due to failure to read the product description or system requirements.